Privacy notice for website visitors
This notice explains which personal data may be processed when visiting this website or contacting H&W Service.
1. Controller
H&W Service srl
Via scuderie 13
39012 Merano (BZ)
Italy
VAT No.: IT02525240210
Phone: +39 0473 64 12 17
E-mail: info@hwservice.com
PEC: pec@pec.hwservice.com
Privacy contact: privacy@hwservice.com
2. Automatically processed data when visiting the website
When this website is accessed, technical data required for operation, security and troubleshooting may be processed. This may include IP address, date and time of access, requested URL, amount of data transferred, server status, browser type, operating system and technical device information.
This data is processed to provide the website correctly, detect errors, prevent misuse and ensure system security.
3. Data voluntarily provided by users
If you contact us by e-mail, PEC, phone, WhatsApp, 3CX Live Chat or other channels, we process the information you provide in order to respond to your request and continue communication. This may include name, company, contact details, technical information and the content of your message.
4. 3CX Live Chat and communication functions
This website uses 3CX Live Chat. The service enables direct contact by chat or call. When using the service, technical connection data and the content entered by the user may be processed. The processing takes place to provide the requested communication function and handle the related request.
5. WhatsApp, external services and social media
If you contact us via WhatsApp or open links to external platforms such as Facebook, LinkedIn, YouTube or Instagram, the privacy policies of the respective providers also apply. By opening external links, you leave this website.
6. AnyDesk remote support
For support cases, H&W Service may use AnyDesk. Remote support is provided only after prior agreement and explicit approval by the customer. During a remote support session, technical information and screen content may become visible to the extent required for support.
7. Applications via Microsoft Forms
For job applications, this website may link to Microsoft Forms. If you use this link, the data entered there will be processed by Microsoft and H&W Service for the purpose of handling your application. Microsoft's privacy information also applies.
8. Cookies and technical storage
This website uses a local technical browser entry to remember that the cookie/technical-services notice has already been acknowledged. This storage is used solely to avoid showing the notice again on every visit.
Additional technical data may be processed when using 3CX Live Chat or other communication functions.
9. No web analytics or marketing tracking
This website currently does not use web analytics or marketing tracking services such as Google Analytics, Meta Pixel, LinkedIn Insight Tag or comparable tracking services.
10. Legal basis and purposes
Processing takes place in particular to provide and secure the website, handle enquiries, carry out pre-contractual or contractual measures, comply with legal obligations and pursue legitimate interests in secure and reliable website operation.
11. Recipients and processors
Personal data may be transferred, where necessary, to technical service providers, hosting providers, communication services or other commissioned partners. Such transfer takes place only where necessary for the stated purposes or where required by law.
12. Retention period
Personal data is stored only for as long as necessary for the respective purposes or as required by statutory retention obligations. Technical log data is generally retained only for the period required for security and troubleshooting.
13. Data subject rights
Within the limits of applicable law, you may request access, rectification, erasure, restriction of processing, data portability and objection to processing. Where processing is based on consent, consent may be withdrawn at any time with effect for the future.
Requests can be sent to privacy@hwservice.com. You also have the right to lodge a complaint with the competent supervisory authority.
14. Italian PDF notice
The Italian GDPR Art. 13 notice for website visitors is also available as a PDF document.