Telephony without detours
3CX makes calls available via desk phones, smartphones, desktop app and browser – in the office, on the road or from home.
3CX Phone Systems · VoIP · WhatsApp · Live Chat
3CX phone systems for businesses in South Tyrol, Italy and beyond.
H&W Service plans, installs and supports 3CX phone systems for companies, hotels, offices, medical practices, workshops and organizations in South Tyrol, Italy and beyond. We combine classic telephony with VoIP, smartphone apps, web client, live chat, browser calls, messaging and WhatsApp.
Live Chat & calls
Website visitors can write or call directly. Requests are routed to the right users or groups.
WhatsApp for business
Business WhatsApp communication can be integrated into the 3CX environment for centralized processing.
Planning, migration and support
From an existing phone system to modern 3CX communication.
We analyze the existing telephony setup, plan the transition, configure users, queues, phones and apps, and support the system in daily operation.
SIP trunks, numbers, routing and opening hours
Smartphone app, web client and remote workers
Queues, call groups and hotel/business scenarios
HWCDR
With HWCDR, H&W Service provides call detail records and call statistics for 3CX. Calls can be searched, filtered and analyzed by time period, duration, number ranges and mobile numbers.
This helps companies understand call behavior, evaluate traffic and identify important numbers without complicated reporting tools.
HWCDR CDR
Detailed real-time call information including duration, start and end time, numbers and termination reasons.
HWCDR Statistics
Visual call statistics by period, direction, prefixes and mobile numbers, including top lists by call duration.