Telephony without detours
3CX makes calls available via desk phones, smartphones, desktop app and browser – in the office, on the road or from home.
3CX Phone Systems · VoIP · WhatsApp · Live Chat · Business
3CX Platinum Partner – official partner recognition
3CX Platinum Partner for business phone systems in South Tyrol and Trentino.
H&W SERVICE plans, installs, migrates and supports 3CX phone systems for businesses in Merano, Bolzano, South Tyrol and Trentino. From offices and hotels to medical practices, we combine VoIP, mobile apps, AI features, Microsoft 365, WhatsApp and reliable technical support.
3CX Platinum Partner – official partner recognition
Live Chat & Calls
Website visitors can write or call directly. Requests are routed to the right users or groups.
WhatsApp for business
Business WhatsApp communication can be integrated into the 3CX environment for centralized processing.
Planning, migration and support
From an existing phone system to modern 3CX communication.
We analyze the existing telephony setup, plan the transition, configure extensions, groups, queues, announcements, SIP trunks, apps and devices, and support the changeover. The goal is a phone system that remains easy to use, stable and well documented.
For businessesclear reachability, flexible extensions, mobile use and central administration.
For hotelsTelephony, reception, call groups and location requirements implemented practically.
For support & salesLive Chat, call distribution and transparent evaluation of communication.
For operationsOngoing support, updates, adjustments and fast help via remote support.
HWCDR for 3CX
Call data and statistics that are easy to analyze.
With HWCDR, H&W Service extends 3CX with practical call detail records and call statistics. Companies can see when calls took place, how long conversations lasted, which numbers were involved and how call volume develops by period, direction or prefix.
Call Detail Records
Searchable CDR view with start time, duration, caller/callee number, final number and termination reason.
Visual statistics
Interactive overview of call duration and frequency, including top numbers and analysis by prefixes or mobile numbers.
More transparency
Ideal for businesses that do not only run 3CX, but also want to understand their phone data.
HWCDR CDR
Real-time overview and search in call details.
HWCDR Statistics
Graphical analysis of call duration and numbers.
3CX Platinum Partner expertise
3CX Platinum Partner expertise
As a 3CX Platinum Partner, we support the entire journey, from initial requirements and number migration to everyday operations. H&W SERVICE also manages networks, firewalls, WiFi and servers so call quality, reliability and security work together.
H&W SERVICE · 3CX
Meran · Merano · Bozen · Bolzano · Südtirol · Alto Adige · Trentino
3CX Platinum Partner – official partner recognition
More than a phone system: what 3CX offers businesses
Calls from any device
Use your business number on IP phones, in the browser, on Windows and in Android or iOS apps, whether in the office or working remotely.
WhatsApp, Live Chat and Contact Center
Website chat and supported messaging channels can be managed in one interface and routed to teams and queues.
Microsoft 365 and CRM
Connect compatible users, contacts and workflows to Microsoft 365 and CRM platforms. We verify prerequisites and license requirements before deployment.
Hotels, medical practices and multiple sites
Configure opening hours, queues, groups and industry-specific workflows. For hotels, we assess integration with the existing property-management system.
Flexible deployment
Choose an on-premises, self-hosted or hosted deployment according to your requirements. Existing numbers and compatible SIP trunks can often be retained.
Security and ongoing support
We assist with updates, backups, secure remote access, phone provisioning and changes to your call routing.
3CX AI features: handle customer calls more efficiently
3CX is developing AI features for business telephony and contact centres. Depending on the edition, rollout and configuration, AI receptionists, transcription, call summaries and analytics may be available. We help assess practical value, privacy and licensing requirements.
AI reception and assistants
Handle recurring enquiries and route calls according to defined rules. Actual automation options depend on the enabled features.
Transcription and summaries
Make calls easier to document and important details easier to retrieve, with appropriate privacy safeguards and supported features.
AI-powered service analytics
Review call volumes and service performance to identify opportunities for better customer experiences.
Frequently asked questions about 3CX in South Tyrol and Trentino
Can we keep our existing telephone numbers?
In many cases, yes. We check number portability, the current provider and SIP trunk requirements before migration.
Is 3CX suitable for hotels and multiple offices?
Yes. 3CX supports call groups, departments, multi-site configurations and hotel workflows, with PMS integrations depending on the setup.
Can 3CX work with Microsoft 365 and WhatsApp?
3CX supports relevant integrations. Available features depend on the edition, provider, enabled channels and configuration.
Which AI features are available today?
3CX offers an evolving range of AI options. We check availability, licensing and privacy requirements for each use case.
Does H&W SERVICE also work in Trentino?
Yes. We install and support 3CX in Merano, Bolzano, across South Tyrol and in Trentino.